Refund policy

 

RETURNS & REFUNDS

i hope you love your order. below you'll find all the important information about returns, refunds, and your legal rights.

 

for EU customers statutory right of withdrawal 

If your order was shipped within the European Union, you have a statutory right of withdrawal of 14 days. You can cancel the contract within 14 days without giving any reason.

The cancellation period begins on the day after you received the goods.

To exercise your right of withdrawal, please send me a clear statement by email to hello@unfold-space.com.

I will refund all payments received, including standard shipping costs, no later than 14 days from the day I receive your cancellation notice. Refunds will only be issued after I have received the returned goods or you have provided proof of return shipment.

The customer bears the return shipping costs, unless the delivered goods are damaged, defective or were delivered incorrectly.

Clearly personalized and bespoke items are excluded from the right of withdrawal and return.

Please check your order upon receiving. If you receive an item that is damaged or defective please send me an email to hello@unfold-space.com and include your name, proof of purchase, a description of the issue and photos of the item.

I cover return shipping costs in the case of damaged, defective, or incorrectly delivered items.

Refund will be issued to the original payment method within 14 days. The refund time depends on the customers credit card company. 

Sample cancellation form  (If you wish to withdraw from the contract, you can copy, fill out this example form, and send it via email.)

To:
eniko bors
Schwanthalerstraße 182
80339 München
Germany,
Email: hello@unfold-space.com

I hereby revoke the contract I concluded for the purchase of the following goods:

– Ordered on: _______ / Received on: _______
– Consumer's name: _______
– Consumer's address: _______
– Consumer's signature (only for paper notifications): _______
– Date: _______

Legal notice:  This cancellation policy complies with Articles 9–16 of the EU Consumer Rights Directive and Sections 355 et seq. of the German Civil Code (BGB).

 

for customers outside of the European Union

If you are not fully satisfied with your order, you can request a return within 14 days after receiving your item.

To be eligible for a return, the items must be in the same condition as received: unused, unworn, complete and in the original packaging. Items that show signs of wear or damage won't be refunded.

Please send an email to hello@unfold-space.com with your contact information and proof of purchase if you wish to make a return.

Please ship your return using a tracked shipping service. UNFOLD is not responsible for lost or undelivered returns. Return shipping costs are covered by the customer.

Returns sent without prior notice will not be accepted.

The cost of delivery can not be refunded in any orders. The refund will be issued to the original payment method within 14 days. The refund time depends on the customers credit card company. Please note that duties and taxes cannot be refunded.

Please check your order upon receiving. If you receive an item that is damaged or defective please send me an email to hello@unfold-space.com and include your name, proof of purchase, a description of the issue and photos of the item.

I cover return shipping costs in the case of damaged, defective, or incorrectly delivered items.

Clearly personalized and bespoke items are excluded from the right of withdrawal and return.

Sale items are final sale and cannot be returned.

 

Exchange: I am currently unable to process exchanges. Please return the product for a refund and place a new order for the correct item.